THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Effective Date: 1/1/2024

First Aide Healthcare LLC ("First Aide," "we," "us") is required by law to protect the privacy of your health information, to provide you with this notice describing our privacy practices, and to follow the terms of the notice currently in effect.

Our commitment

We create and keep records of the care we provide to you. Your health information is personal, and we are committed to protecting it. This notice explains how we may use your information, when we may share it with others, and the rights you have regarding it.

How we may use and disclose your health information

For your treatment. We use your health information to provide and coordinate your care. Our responders record your vital signs, test results, and clinical findings and transmit them to the provider conducting your visit. We share information with your primary care provider, specialists, hospitals, laboratories, pharmacies, and other providers involved in your care. For example, after a visit we send a summary of findings and results to your primary care provider so that your regular doctor stays informed and involved in your care.

For payment. We use and disclose your information to bill and collect payment for the care we provide. This may include sharing information with your health plan to confirm coverage, obtain authorization, or submit a claim. Where a physician practice has contracted with us on your behalf, we may confirm to that practice that a visit occurred and the services provided.

For health care operations. We use your information to run our organization and make sure you receive quality care — reviewing the performance of our responders and providers, training staff, conducting quality assessment activities, and internal auditing.

Appointment reminders and follow-up. We may contact you by phone, text message, or email to remind you of a scheduled visit, to follow up after a visit, or to tell you about treatment alternatives or health-related services that may be of interest to you.

Individuals involved in your care. We may share information with a family member, friend, caregiver, or other person you identify as involved in your care or payment for your care. If you are not present or are unable to agree or object, we may use our professional judgment to disclose information that is directly relevant to that person's involvement in your care.

Uses and disclosures we may make without your authorization

Federal and New York law permit or require us to use or disclose your health information without your authorization in certain circumstances, including:

• As required by law, including reporting to state and federal agencies

• Public health activities, such as reporting communicable disease, births and deaths, reactions to medications, and product recalls

• Victims of abuse, neglect, or domestic violence, as required or permitted by law

• Health oversight activities, including audits, investigations, licensure, and inspections

• Judicial and administrative proceedings, in response to a court order, subpoena, or discovery request

• Law enforcement purposes, as permitted by law

• Coroners, medical examiners, and funeral directors, as necessary for them to carry out their duties

• Organ and tissue donation, where applicable

• Research, where an institutional review board has approved a waiver of authorization or the information has been de-identified

• To avert a serious threat to your health or safety or that of another person

• Workers' compensation, as authorized by law

• Military, veterans, national security, and correctional institutions, in the limited circumstances the law allows

Uses and disclosures that require your written authorization

We will obtain your written authorization before we:

• Use or disclose your information for most marketing purposes

• Sell your health information

• Disclose psychotherapy notes, if any exist

• Use or disclose your information for any purpose not described in this notice

You may revoke an authorization in writing at any time. A revocation does not affect disclosures we already made in reliance on it.

Special protections under New York law

Certain categories of information receive heightened protection under New York State and federal law and generally require your specific written consent before disclosure, including information relating to HIV and AIDS, mental health treatment, substance use disorder treatment records, genetic testing, and reproductive health care. We handle these categories according to those stricter requirements.

Your rights regarding your health information

Right to inspect and copy. You may inspect and obtain a copy of your health records. We will provide the copy in the form and format you request if it is readily producible, including electronically. We may charge a reasonable, cost-based fee.

Right to request an amendment. If you believe information in your record is incorrect or incomplete, you may ask us to amend it. We may deny the request in certain circumstances, and we will explain the reason in writing.

Right to an accounting of disclosures. You may request a list of certain disclosures we have made of your health information.

Right to request restrictions. You may ask us to limit how we use or disclose your information. We are not required to agree, with one exception: if you pay for a service entirely out of pocket and ask us not to disclose that information to your health plan, we must honor that request.

Right to confidential communications. You may ask us to contact you at a particular phone number or address, or by a particular method. We will accommodate reasonable requests.

Right to a paper copy of this notice. You may request a paper copy at any time, even if you agreed to receive it electronically.

Right to be notified of a breach. We will notify you if a breach occurs that compromises the privacy or security of your information.

To exercise any of these rights, contact our Privacy Officer using the information below. We may ask you to submit your request in writing.

Our responsibilities

We are required by law to maintain the privacy and security of your health information, to give you this notice, to notify you following a breach of unsecured health information, and to follow the terms of the notice currently in effect.

We reserve the right to change this notice and to make the revised notice effective for information we already hold as well as information we receive in the future. The current notice will always be posted at www.firstaidehc.com and available on request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us, or with the U.S. Department of Health and Human Services Office for Civil Rights.

With us: Privacy Officer, First Aide Healthcare LLC 1624 Stillwell Avenue, Bronx, NY 10461 [PHONE] · [PRIVACY EMAIL]

With the federal government: U.S. Department of Health and Human Services, Office for Civil Rights 200 Independence Avenue SW, Washington, DC 20201 1-877-696-6775 · www.hhs.gov/ocr/privacy/hipaa/complaints/

You will not be retaliated against for filing a complaint.

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PRIVACY POLICY

Effective Date: 1/1/2024

This policy explains how First Aide Healthcare LLC handles information collected through www.firstaidehc.com. If you are a patient, our handling of your medical information is governed separately by our Notice of Privacy Practices.

Information we collect

Information you give us. When you fill out a form on our site or call us, we collect your name, phone number, email address, and any information you choose to include in a message field.

Please do not enter detailed medical information into our website forms. Use the form to ask us to call you, and share clinical details by phone with our staff.

Information collected automatically. Like most websites, ours collects technical information through cookies and similar technologies — your IP address, browser type, device type, pages viewed, time spent, and the site you arrived from. Our website is hosted on the Wix platform, and we use analytics tools to understand how visitors use the site.

How we use information

• To respond to your inquiry and schedule or coordinate a visit

• To communicate with you about your request, by phone, text, or email

• To operate, maintain, and improve our website

• To meet legal and regulatory obligations

How we share information

We do not sell your personal information. We share it only:

• With service providers who help us operate our website and business, and only as needed to perform that work

• With health care providers involved in your care, as described in our Notice of Privacy Practices

• When required by law, subpoena, or court order

• To protect the rights, safety, or property of First Aide Healthcare, our patients, or others

Text messages and calls

By providing your phone number, you consent to receive calls and text messages from us about your inquiry, appointments, and care. Message and data rates may apply. Reply STOP to opt out of text messages, or contact us to be removed from calling lists. Opting out of marketing messages does not stop communications necessary for your care.

Cookies

You can control cookies through your browser settings. Blocking cookies may affect how parts of our site function.

Security

We use administrative, technical, and physical safeguards to protect the information we hold. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect information from them online. We do provide care to minors when a parent or guardian arranges and consents to it.

Links to other sites

Our site may link to sites we do not operate. We are not responsible for their privacy practices, and we encourage you to read their policies.

Your choices

You may contact us to ask what information we hold about you, to correct it, or to ask us to delete it. Some information we are required to retain under medical recordkeeping laws.

Changes to this policy

We may update this policy. The effective date above will reflect the most recent version.

Contact us

First Aide Healthcare LLC 1624 Stillwell Avenue, Bronx, NY 10461 [PHONE] · [PRIVACY EMAIL]

 

Protecting Your Patients' Information

First Aide Healthcare operates as a HIPAA-covered health care provider. When we work with your practice, we handle your patients' information under the same obligations you do.

• Business Associate Agreement. We will execute a BAA with your practice before any patient information is exchanged.

• Workforce training. All responders, providers, and call center staff complete HIPAA privacy and security training and are subject to written confidentiality agreements.

• Minimum necessary. Our responders receive only the information required to conduct the scheduled visit.

• Secure transmission. Visit documentation and results are transmitted to your practice by [SECURE METHOD — e.g., encrypted email, secure fax, portal, direct messaging].

• Access controls and audit. Access to patient records is role-based, individually credentialed, and logged.

• Breach notification. In the unlikely event of a breach involving your patients' information, we notify your practice promptly and in accordance with federal and New York requirements.